Customer Support

Email us at with any questions or feedback.


Shipping is free via UPS Ground for US orders over $75. We offer flat rate international shipping via DHL Express or USPS Priority International to most countries around the world. Learn more here.



We offer free returns on US orders over $75 within 14 days from delivery. International orders are final. Start the return process here.


Lifetime Warranty

Aer guarantees the quality and performance for the practical lifetime of our products. For evaluation, please contact us at We will provide you with a warranty claim form and the necessary information on how to send your product to us. Learn more here.


Product Care Instructions

To clean your Aer bag, please use a damp cloth and mild detergent to spot clean. Afterwards, hang dry outdoors or in a well-ventilated area out of direct sunlight. Do not machine wash your bag because this can lead to damage and shrinkage.


Payment Options

Acceptable payment options include: Visa, Mastercard, American Express and Discover.