Operations Associate


Aer is seeking an Operations Associate to join our fast-growing lifestyle brand. This is a great opportunity to learn the fundamentals of e-commerce and grow with a start-up. The position is based out of San Francisco, California with occasional work in Union City, California.

The ideal candidate will provide critical assistance to the Director of Operations and wear multiple hats to ensure that the daily operations of the business run smoothly. The role requires great flexibility and a wide skillset to handle both internal business operations and external customer-facing tasks. We are looking for someone who wants to make a meaningful impact with their execution and no-task-is-too-small attitude.


Responsibilities

  • Act as the voice of the Aer brand on the front lines with customers, providing excellent customer support in regards to returns, warranties, and general brand inquiries.

  • Capture customer insights and work across marketing and design teams to improve the overall customer experience.

  • Liaise with the warehouse to streamline shipping processes, including shopping rates and services for best-in-class execution and managing relationships with our shipping partners.

  • Assist with key wholesale account relationships to optimize operations (sales, shipping, inventory, invoicing, etc.).

  • Provide support for marketing initiatives including email, social media, sponsored content, and help discover new opportunities.

  • Analyze data and provide recommendations to leadership on key business decisions.

  • Take the lead on special projects as they arise.

Experience/Qualifications

  • 1-3 years experience in related roles

  • Strong organizational and communication skills

  • Customer-obsessed, friendly, and patient

  • Willing to get hands dirty and take on any task

  • Eager to learn and take on varied responsibilities with a desire to grow into a larger role

  • Self-starter with desire to deep-dive into details with minimal hand-holding

  • Data-driven and analytical

  • Ability to multitask and thrive in a fast-paced environment

  • Interest in and curious about consumer brands, including competition

Please email your resume to hello@aersf.com with a brief 1 paragraph introduction